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Our Terms & Conditions
Returns Policy
We hope that you love the products that you buy from us, however, we understand that sometimes items which you receive may not be
suitable and you may wish to return them.
How to return items
Each order sent by us will contain a returns form. If you wish to return item(s) for a refund, please complete the returns form
accordingly and return to the address specified.
We do not offer exchanges. All item(s) must be returned within 12 days of receipt to ensure you receive a refund via your original payment method. After this date, returns received up to 45 days from receipt will be issued with a Rosamund store credit. Therefore, if item(s) are returned after this 12 day period, non-refundable store credit will be issued.
If you wish to receive store credit rather than a refund, please complete the returns form accordingly. In this case, your Rosamund account will be credited to the value of the returned item(s) at the time of purchase. Please note that items purchased during a sale or discount code period will be credited at their discounted price.
Postage
Only orders returned in full will receive postage costs, where delivery has been originally charged, up to the value of our basic delivery service.
Please ensure that all return postage costs have been paid in full. Any parcels with owed postage charges will not be accepted and therefore no refund or store credit will be processed.
All items must be in an unused and unsoiled condition. Please ensure the item(s) are in their original condition and packaging including the
dust bag, with all tags attached. We will not accept returns on goods that have been damaged or worn. We cannot accept returns if the tags have been removed, even if they have been re-tagged.
Our returns address is:
Rosamund Gifts (Returns)
94 Barons Court Road
London
W14 9DX
United Kingdom
Delivery Charges and Timescales
Any returns sent back to Rosamund are at the buyer’s expense. We recommend you use a tracked delivery service to ensure your
return reaches us.
For complete order returns for a refund from the UK, we will refund your initial postage cost, up to the cost of our cheapest delivery
service (currently £3.99). Any charges beyond this (such as for our express delivery services) will not be refunded.
We are unfortunately unable to refund postage if only part of an order is returned. In the event of store credit, no additional postage
for the replacement item will be paid.
Please allow 6 working days from when we receive the item to process the return. Many returns will be processed the day they arrive or
the day after.
Damaged or Incorrect Items
Although we do everything possible to ensure items are sent in perfect condition, very occasionally items damaged during manufacture may slip
through our stringent quality control processes. If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty, so that we can resolve this issue for you. If you believe you have been sent an incorrect item as part of your order (i.e. an
item that differs to the one you ordered), please follow the same process and contact our customer services team as soon as possible. Depending on the circumstances we may ask you to return the item; in instances such as this we will refund your return postage costs.
We regret that if you return a faulty or incorrect item without any prior contact, the return request cannot be accepted and the item(s) will
be returned to you (the buyer) immediately.
Free Gift Returns
Occasionally, we may run a promotional offer to give a free gift with your online order when you spend a certain amount of money. When
returning a full order for a refund, you must include the free gift with your return. If you do not include the free gift, we'll have to deduct the value of the gift from the value of your refund. If you have any doubts over whether or not you need to return your free gift, please contact our
customer service team.
Further Help
If you have any queries in regards to the services that we offer, please don't hesitate to contact us. Our expert customer service team are available to help, Monday to Friday 0900 - 1630
Can I request a refund of my store credit?
If you have returned an item for store credit, within 12 days of receipt, this will be added to your Rosamund account as credit. If
you cannot find a suitable replacement, then you have 28 days to request this credit to be refunded. Unfortunately, after this allotted time, we will be unable to refund back to your original payment method.